Skip to content
Operations team in silhouette watching large data screens at dusk

Adoption risk intelligence

The adoptionintelligence layer

Organisations don't fail at transformation because they choose the wrong technology. They fail because they have no system for predicting, monitoring or engineering adoption. Budget, governance and technical delivery are tracked in real time. Adoption is not.

Illustrative data
0of 100

Adoption Risk Score

Sites × stakeholder groups

FrontlineManagersOpsFinance
Leeds
Bristol
Glasgow
HQ
Cardiff
Score vs baseline8 wks

Recommended interventions

  • Workflow simplificationDeployed
  • Visible quick-win programmeRecommended
  • Decision-rights clarificationRecommended

Built for transformation programmes in

  • Manufacturing
  • Healthcare
  • Aviation
  • Retail
  • Finance
  • Technology
  • Manufacturing
  • Healthcare
  • Aviation
  • Retail
  • Finance
  • Technology
  • Manufacturing
  • Healthcare
  • Aviation
  • Retail
  • Finance
  • Technology
  • Manufacturing
  • Healthcare
  • Aviation
  • Retail
  • Finance
  • Technology
Looking up between glass and concrete office towers

The problem

Adoption is the one risknobody measures, untilthe programme fails.

Tracked in real time today

  • Budget
  • Governance
  • Technical delivery
  • Cyber risk
  • AdoptionNot tracked

Across 25 major transformation failures, one root cause repeats: nothing told leadership, before failure, where resistance was concentrated, how severe it was, or what would resolve it. Financial and cyber risk have a live dashboard. Adoption does not.

How it works

Three integrated layers.One continuous signal.

Pre-launch

A baseline Adoption Risk Score per stakeholder group and site, before a single training session runs.

  • Org network mapping
  • Change-fatigue history
  • Readiness diagnostic
  • Four-driver scoring
Baseline heatmapIllustrative
FrontlineManagersOpsFinance
Leeds
Bristol
Glasgow
HQ
Cardiff
LowMediumHigh

The continuous signal

One Adoption Risk Score,from first diagnostic to long after go-live.

Baseline 71Pre-launchScore 58Go-liveScore 34Beyond

Illustrative trajectory. Lower is better.

The model

Four drivers.The weakest one tells you where to act.

A complexity spike triggers workflow simplification, not generic training.

  1. 01

    Autonomy

    How much control people keep over how they work once the change lands. Loss of autonomy is the fastest route to workarounds.

    30%
  2. 02

    Complexity

    How hard the new process or system is to use day to day, relative to what it replaces.

    30%
  3. 03

    Reward

    Whether people can see what they personally gain (time, recognition, fewer frustrations) from adopting.

    25%
  4. 04

    Governance

    Whether decision rights, accountability and support routes are clear enough for people to commit.

    15%

Evidence

0

documented transformation failures. One missing layer.

  • Manufacturing setting
    ManufacturingPredict

    GE Predix

    Platform built ahead of any evidence business units would adopt it.

    Missing layer · No adoption framework existed at all.

  • Automotive setting
    AutomotivePredict

    VW Cariad

    Software unit launched without assessing readiness across brands.

    Missing layer · No adoption framework existed at all.

  • Finance setting
    FinancePredict

    ASX CHESS replacement

    Market participants' readiness was never baselined before build.

    Missing layer · No adoption framework existed at all.

  • Technology setting
    TechnologyPredict

    Nokia

    Internal resistance to platform change went unmeasured at leadership level.

    Missing layer · No adoption framework existed at all.

  • Healthcare setting
    HealthcarePredict

    IBM Watson Health

    Clinician workflow fit was assumed rather than assessed.

    Missing layer · No adoption framework existed at all.

  • Healthcare setting
    HealthcareMonitor

    NHS NPfIT

    Clinical adoption went unmeasured until systems were already live.

    Missing layer · Adoption went unmeasured until go-live.

  • Retail setting
    RetailMonitor

    Revlon ERP

    Operational breakdown surfaced only after go-live disrupted supply.

    Missing layer · Adoption went unmeasured until go-live.

  • Aviation setting
    AviationEngineer

    BA IT outage

    Change proceeded without a readiness gate before cutover.

    Missing layer · No resistance or readiness gate before cutover.

  • Aviation setting
    AviationEngineer

    Southwest Airlines

    Legacy-process resistance was never engineered out before peak load.

    Missing layer · No resistance or readiness gate before cutover.

Read the full analysis

The HTIE Adoption Risk Report 2026. All 25 cases mapped to the missing layer.

What you get

Everything needed to treatadoption as a managed risk.

01

Stakeholder & site risk scoring

An Adoption Risk Score for every group and site, with the weakest driver named.

02

Org network mapping

See where influence sits and where resistance can spread.

03

Pulse micro-surveys

Short, frequent check-ins that feed the live score without survey fatigue.

04

Champion sentiment tracking

Early warning from the people closest to the change.

05

Driver-matched playbooks

Interventions tied to the failing driver, deployed to the right segment.

06

Executive & PMO reporting

Board-ready adoption status alongside budget, delivery and risk.

Who it's for

Built for the peopleaccountable for the outcome.

Operations staff at their desks overlooking an airport apron at dusk

Programme & PMO leads

Adoption tracked with the same discipline as budget and milestones: one score, one baseline, clear variance.

A team arranging notes on a glass wall during a workshop

Change & people leaders

Evidence of where resistance is concentrated and which intervention will move it, instead of blanket training.

Three executives in silhouette talking in a glass boardroom at dusk

Executive sponsors

An early, defensible view of whether the investment will land, before go-live rather than after.

Pilot programme

A three-phasepath to validation.

Your existing change tracking stays in place throughout. HTIE runs alongside it.

  1. Phase 1

    Retrospective diagnostic

    Validate the Predict model against a past transformation with a known outcome.

    Duration
    3 to 6 months
    You provide
    Data and access
  2. Phase 2

    Live monitoring

    Run HTIE alongside your existing change tracking during an active rollout.

    Duration
    3 to 6 months
    You provide
    Data and access
  3. Phase 3

    Full-loop pilot

    Predict, monitor and engineer, measured against an unpiloted control site.

    Duration
    3 to 6 months
    You provide
    Data and access

Request a pilot

Tell us about your programme. We reply within [add response time].

About Humaine Solutions

Making adoptionas measurable as budget.

Humaine Solutions builds HTIE so leaders can see, before go-live, where a transformation will fail to land with the people it's meant for, and act on it. Based in Manchester, UK.

FAQ

Questions leaders ask

Know where adoption will fail,before it does.